The person in this role will be responsible for the following:

Digging into data, utilizing existing charts and rapid ad-hoc querying and visualization to aid in resolving active live issues
Executing first-level mitigation and resolution actions to remove player obstacles
Coordinating between multiple disciplines, teams, and offices and bridging the gap between development and operations
Maintaining high-quality live service for players
Live game monitoring - building, maintaining, and drawing actionable insights from product health dashboards
Live incident management - identifying, triaging, escalating, and driving critical player-impacting issues and outages to resolution
Live build deployment - publishing and supporting multiple software releases and hotfixes per week
The ideal candidate will have a mix of the qualifications below:

Strong SQL or scripting languages knowledge
Prior experience in release management, production, or project management
Excellent in-the-moment problem-solving skills and the ability to break large problems into manageable and actionable pieces
Ability to communicate equally effectively with both technical and non-technical stakeholders at all levels
Proficient with Tableau or other data visualization tools
Flexible availability - including on-call - and strong time management skills
Experience working in a NOC/ monitoring environment a plus
Documentation and process improvement experience

公司網(wǎng)站：http://www.movit-tech.com/
http://cloud.movit-tech.com/
盟拓軟件是一家為客戶提供整體IT服務(wù)的綜合型IT公司，服務(wù)內(nèi)容包括軟件產(chǎn)品、信息化解決方案、系統(tǒng)實施和運維、云計算服務(wù)及IT基礎(chǔ)。公司專注于地產(chǎn)、醫(yī)療、零售及高科技行業(yè)的解決方案，并得益于完善架構(gòu)和流程、豐富的大型項目管理經(jīng)驗及深厚的技術(shù)實力，成為包括聯(lián)合利華、星巴克、強生、屈臣氏、萬科、恒大等眾多500強企業(yè)及國內(nèi)大型企業(yè)的長期合作伙伴。

基于多年的積累，盟拓軟件同時自主研發(fā)了多款涉及企業(yè)內(nèi)部管理及互聯(lián)網(wǎng)應(yīng)用相關(guān)的產(chǎn)品，以產(chǎn)品和解決方案并進地方式在地產(chǎn)等行業(yè)取得了領(lǐng)先的位置。在互聯(lián)網(wǎng)+的趨勢下，公司在移動開發(fā)和互聯(lián)網(wǎng)運營具備特有的優(yōu)勢，形成了移動電子商務(wù)平臺、大數(shù)據(jù)管理、社交化應(yīng)用、社區(qū)服務(wù)等核心技術(shù)及方案，深入應(yīng)用于多個客戶和領(lǐng)域。

技術(shù)方面，公司圍繞“學(xué)習(xí)型組織”的理念不斷積累優(yōu)化，具備了BPM、Salesforce、Sharpoint、Liferay、Hypris等系統(tǒng)的實施能力，并且持?jǐn)U充領(lǐng)域技術(shù)。

公司總部位于蘇州工業(yè)園區(qū)，在上海、廣州、揚州等地設(shè)有分公司。