Major Responsibilities
?To be responsible for providing service management and support to company’s key commercial customers
?To act as a focal escalation contact point to customers on all service issues
?To establish and maintain a close working relationship with internal functional areas and external parties such as service partners in the region related to local and international services/products, service provisioning, fault management, fault resolution, network management, and crisis management
?To monitor the Service Level Agreement (SLA), manage and deliver the projects within agreed schedule, cost and quality

Job Requirement/Qualification:

?Degree holder in Engineering or related disciplines with 3 years’ working experience, or High Diploma with 6 years’ working experience, in telecommunications services industry.
?Solid experience in customer service management role
?Customer-focused, mature, independent and able to work under pressure
?Strong communication and interpersonal skills
?Proficiency in spoken and written in both Chinese and English

電訊盈科有限公司（PCCW Limited）（香港聯(lián)合交易所上市代號：0008）是HKT集團(tuán)控股有限公司（HKT）的控股公司，而HKT則是香港首屈一指的電訊商，也是世界級資訊及通訊科技公司。電訊盈科亦持有盈科大衍地產(chǎn)發(fā)展有限公司的大部分股權(quán)以及包括全資附屬公司UK Broadband Limited的海外投資。
PCCW/HKT率先為香港帶來 四網(wǎng)合一 的新體驗，提供一系列跨越固網(wǎng)、寬頻互聯(lián)網(wǎng)、電視及流動通訊四個平臺的創(chuàng)新媒體內(nèi)容及服務(wù)。此外，本集團(tuán)在致力滿足本地及國際商界的先進(jìn)需要之余，亦為網(wǎng)絡(luò)商提供領(lǐng)先的技術(shù)服務(wù)，并承辦公營及私營機(jī)構(gòu)的大規(guī)模外判資訊科技項目。
為配合中國區(qū)的業(yè)務(wù)發(fā)展，以下業(yè)務(wù)單位誠邀有信心活力、渴望尋求自我發(fā)展機(jī)會的優(yōu)秀人才加入。