Position Summary:

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

All About You

Responsibilities:

?Coordinating new installations, including facility inspections, instrument validation, and customer training. Reviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system under general instruction.
?Troubleshooting issues related to users technical skills, biochemistry/assay design, experimental design, software and instruments. Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel.
?Developing and maintaining positive relationships with customers in assigned territory.
?Helping to maintain and increase product usage, and supporting routine sales efforts through technical presentations and demonstrations.
?Providing strategic and competitive customer feedback to Marketing and product development teams.
?Developing key company processes that support our mission of building a world-class customer support organization.

All listed tasks and responsibilities are deemed as essential functions to this position however, business conditions may require reasonable accommodations for additional task and responsibilities.

Requirements:

?Minimum 2 years of relevant experience.
?Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems.
?Prior experience in troubleshooting molecular biology instruments is a plus.

Education:

?BS in Electrical/Electronic Engineering, Mechanical Engineering, or related degree with knowledge in the biotechnology/biomedical industry.

Job Deion (工作說(shuō)明)
任務(wù)和職責(zé)：

?負(fù)責(zé)新裝置的協(xié)調(diào)工作，包括設(shè)備檢查、儀器檢測(cè)和客戶(hù)培訓(xùn)。 審查和批準(zhǔn)設(shè)備的運(yùn)行質(zhì)量，并指導(dǎo)客戶(hù)按照常規(guī)說(shuō)明對(duì)系統(tǒng)進(jìn)行操作和維護(hù)。
?解決用戶(hù)在專(zhuān)業(yè)技能、生物化學(xué)/分析設(shè)計(jì)、實(shí)驗(yàn)設(shè)計(jì)、軟件和儀器方面遇到的問(wèn)題。 說(shuō)明客戶(hù)需求，將解決問(wèn)題的責(zé)任落實(shí)到銷(xiāo)售人員、工程人員或公司其他人員身上。
?發(fā)展并維護(hù)與指定地區(qū)客戶(hù)之間的良好合作關(guān)系。
?通過(guò)技術(shù)講解和示范來(lái)協(xié)助維持并提高產(chǎn)品的使用，以及提高日常銷(xiāo)售業(yè)績(jī)。
?為市場(chǎng)營(yíng)銷(xiāo)和產(chǎn)品研發(fā)團(tuán)隊(duì)提供具有戰(zhàn)略性和競(jìng)爭(zhēng)性的客戶(hù)反饋。
?開(kāi)發(fā)有助于我們完成構(gòu)建世界一流客戶(hù)支持組織這一使命的重要公司流程。

以上任務(wù)和職責(zé)只是此職位的基本職能；隨著企業(yè)運(yùn)營(yíng)情況的變化，您可能需要適度承擔(dān)一些額外的工作。

崗位要求：

?至少2年相關(guān)工作經(jīng)驗(yàn).
?熟悉現(xiàn)場(chǎng)光學(xué)定位、機(jī)器、電氣/電子、和機(jī)械系統(tǒng)
?有分子生物學(xué)儀器故障排除經(jīng)驗(yàn)者加分

教育背景:

?電氣/電子工程、機(jī)械工程理科學(xué)士，或具有生物技術(shù)/生物醫(yī)學(xué)行業(yè)知識(shí)的有關(guān)學(xué)位

Illumina是一家領(lǐng)先的生命科學(xué)工具和綜合系統(tǒng)開(kāi)發(fā)、制造和營(yíng)銷(xiāo)商，其產(chǎn)品主要用于大規(guī)模分析遺傳變異及其功能。這些系統(tǒng)讓在幾年前還不敢想象的研究得以順利開(kāi)展，使我們更加靠近實(shí)現(xiàn)個(gè)性化醫(yī)療的目標(biāo)。隨著技術(shù)的飛速進(jìn)步，提供創(chuàng)新、靈活、可擴(kuò)展的解決方案和業(yè)內(nèi)領(lǐng)先的支持服務(wù)配套至關(guān)重要。
我們致力于通過(guò)強(qiáng)調(diào)互動(dòng)協(xié)作、快速交付解決方案、滿(mǎn)足客戶(hù)需求來(lái)面對(duì)這項(xiàng)挑戰(zhàn)。
我們的客戶(hù)廣泛分布于全球，涵蓋了學(xué)術(shù)組織、政府部門(mén)、制藥廠商、生物技術(shù)公司和其他領(lǐng)先的機(jī)構(gòu)。