Position Summary:

Serve as a primary technical field contact for Illumina customers, responsible for all new installations, customer trainings, and providing data analysis, logistical, and troubleshooting support in their territory with the primary goals are to ensure maximum utilization of Illumina systems to drive revenues and sustain customer retention.

All About You
Responsibilities:

?Coordinating new installations, including facility inspections, instrument validation, and customer training. Reviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system under general instruction.
?Troubleshooting issues related to users technical skills, biochemistry/assay design, experimental design, software and instruments. Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel.
?Developing and maintaining positive relationships with customers in assigned territory.
?Helping to maintain and increase product usage, and supporting routine sales efforts through technical presentations and demonstrations.
?Providing strategic and competitive customer feedback to Marketing and product development teams.
?Developing key company processes that support our mission of building a world-class customer support organization.

All listed tasks and responsibilities are deemed as essential functions to this position however, business conditions may require reasonable accommodations for additional task and responsibilities.

Requirements:

?Minimum 2 years of biotech experience preferred.
?Prior field experience supporting customers using sequencing or array technologies preferred
?Demonstrated experience with next gen or high throughput sequencing sample prep technologies and protocols preferred
?Demonstrated understanding of commonly-used sequencing data analysis software applications preferred
?Outstanding problem solving and interpersonal skills
?Demonstrated written and verbal communication as well as training skills
?Clear vision of and commitment to providing outstanding customer service

Education:

?MS in Genetics, Molecular Biology or Bioinformatics preferred.

Job Deion (工作說(shuō)明)

任務(wù)和職責(zé)：

?負(fù)責(zé)新裝置的協(xié)調(diào)工作，包括設(shè)備檢查、儀器檢測(cè)和客戶(hù)培訓(xùn)。 審查和批準(zhǔn)設(shè)備的運(yùn)行質(zhì)量，并指導(dǎo)客戶(hù)按照常規(guī)說(shuō)明對(duì)系統(tǒng)進(jìn)行操作和維護(hù)。
?解決用戶(hù)在專(zhuān)業(yè)技能、生物化學(xué)/分析設(shè)計(jì)、實(shí)驗(yàn)設(shè)計(jì)、軟件和儀器方面遇到的問(wèn)題。 說(shuō)明客戶(hù)需求，將解決問(wèn)題的責(zé)任落實(shí)到銷(xiāo)售人員、工程人員或公司其他人員身上。
?發(fā)展并維護(hù)與指定地區(qū)客戶(hù)之間的良好合作關(guān)系。
?通過(guò)技術(shù)講解和示范來(lái)協(xié)助維持并提高產(chǎn)品的使用，以及提高日常銷(xiāo)售業(yè)績(jī)。
?為市場(chǎng)營(yíng)銷(xiāo)和產(chǎn)品研發(fā)團(tuán)隊(duì)提供具有戰(zhàn)略性和競(jìng)爭(zhēng)性的客戶(hù)反饋。
?開(kāi)發(fā)有助于我們完成構(gòu)建世界一流客戶(hù)支持組織這一使命的重要公司流程。

以上任務(wù)和職責(zé)只是此職位的基本職能；隨著企業(yè)運(yùn)營(yíng)情況的變化，您可能需要適度承擔(dān)一些額外的工作。

崗位要求:

?有至少2年生物技術(shù)工作經(jīng)驗(yàn)者優(yōu)先
?有使用測(cè)序或陣列技術(shù)進(jìn)行現(xiàn)場(chǎng)協(xié)助客戶(hù)經(jīng)驗(yàn)者優(yōu)先
?具備下一代或高吞吐量測(cè)序樣品準(zhǔn)備技術(shù)與規(guī)范者優(yōu)先
?能夠良好理解并使用通用性測(cè)序數(shù)據(jù)分析軟件者優(yōu)先
?出色的解決問(wèn)題和人際交往能力
?良好的書(shū)面和口頭交流能力和培訓(xùn)技巧
?有清晰的愿景并樂(lè)于提供卓越客戶(hù)服務(wù)

教育背景:

?遺傳學(xué)、分子生物學(xué)或生物信息學(xué)碩士學(xué)位優(yōu)先。

Illumina是一家領(lǐng)先的生命科學(xué)工具和綜合系統(tǒng)開(kāi)發(fā)、制造和營(yíng)銷(xiāo)商，其產(chǎn)品主要用于大規(guī)模分析遺傳變異及其功能。這些系統(tǒng)讓在幾年前還不敢想象的研究得以順利開(kāi)展，使我們更加靠近實(shí)現(xiàn)個(gè)性化醫(yī)療的目標(biāo)。隨著技術(shù)的飛速進(jìn)步，提供創(chuàng)新、靈活、可擴(kuò)展的解決方案和業(yè)內(nèi)領(lǐng)先的支持服務(wù)配套至關(guān)重要。
我們致力于通過(guò)強(qiáng)調(diào)互動(dòng)協(xié)作、快速交付解決方案、滿(mǎn)足客戶(hù)需求來(lái)面對(duì)這項(xiàng)挑戰(zhàn)。
我們的客戶(hù)廣泛分布于全球，涵蓋了學(xué)術(shù)組織、政府部門(mén)、制藥廠商、生物技術(shù)公司和其他領(lǐng)先的機(jī)構(gòu)。