1.崗位設立的目的及目標 / PRIMARY PURPOSE AND OVERALL IVE OF THE JOB

Deliver the technical service directly to end user for main products, manage and support distributors to deliver technical service for other systems, be responsible for product complaint handling implementation, work as a technical consultant in communication with customers.
Promote and grow the reagents consumption of bioMerieux products, manual(PPM, API, Etest…) and automated (Vitek, BTA, MS, DVL, Vidas/miniVidas, Hain…) products.
Assist Sales technically in pre-sales part.


2.主要職責 / MAIN ACCOUNTABILITIES

1Provide excellent technical support to the end users to make sure the proper and smooth usages of biomerieux products as well as do pre-sales to support KAM effort
2Work collaboratively with the team to achieve the revenue, win customer satisf
3Lead by KA manager/RBMs/Area Sales Manager to implement and achieve the goals the KAM projects
4Drive reagents consumption of bioMerieux products under the scope of KAM, both manual and automated systems through 1st level and 2nd level technical supports including customers trainings, trouble shooting, workshops, total solutions and clinical promotions
5Work as level one support for the direct service instrument, for example, VITEK MS, PREVI-Isola, HAIN system, and application training, troubleshooting etc. work as level two support for other systems, including but not limited to answer telephone inquiries per established guidelines and document in local database, consult with national AS etc.
6To deliver training course to internal and external customers
7Be involved in customer complaint handling process, including but not limited to direct and drive investigative process, review test results, request further investigations implement corporate FA , like acknowledge the FA event, deliver the information and get back the feedback as request etc.
8Document all customer inters in CRM/Impact system
9Perform laboratory testing (e.g. surveys, complaint investigations, training material protocol preparations)
9Answer telephone inquiries per established guidelines and document in local database.



3.知識、語言和經驗要求 / KNOWLEDGE, LANGUAGE AND EXPERIENCE

1. Bachelor degree or above major in Medical Examination
2. At least 0.5 year of hospital experience
3. Good practice experience in biological/medical laboratory and good knowledge in laboratory
4. Good command of English in both written and oral
5. Good command of computer skill
6. Good interpersonal and communication skill

生物梅里埃公司創(chuàng)建于1963年，公司依賴自身的科技研究和工業(yè)生產資源，始終致力于開發(fā)作為醫(yī)療和工業(yè)用途的體外診斷產品。 集團專門設計、開發(fā)、生產和推廣應用在臨床和工業(yè)的系統(tǒng)。生物梅里埃的診斷系統(tǒng)是由試劑、 儀器和軟件組成，主要是為傳染病、工業(yè)微生物控制、心血管病和腫瘤病等四個主要策略性領域來設計。

在2008年，公司銷售額為11億1千1百萬歐元，集團共有11個生產基地和9個研究中心，分布于歐洲、北美洲和南美洲。集團全球擁有38個辦事處，至2008年12月31日集團員工超過5,700人。

生物梅里埃公司產品有兩個應用領域 : 臨床和工業(yè)，臨床市場占總銷售額的85.5%，而工業(yè)市場占14.5%。工業(yè)的應用主要在食品、藥品和化妝品的微生物分析，增長非常迅速，生物梅里埃是全球體外診斷領域的第八大生產商。

生物梅里埃中國有限公司已經20年的發(fā)展，自動化微生物鑒定分析系統(tǒng)的用戶已達1400余家，自動微生物培養(yǎng)系統(tǒng)已達700余家，全自動細菌計數系統(tǒng)60余臺，手工產品用戶覆蓋全國的省市70%以上。同時公司擁有數十名微生物臨床及工業(yè)領域專業(yè)人員和工程技術人員，其中許多人員都來自檢驗一線，擁有豐富的檢驗經驗和儀器維修經驗。全面負責生物梅里埃公司產品的銷售，儀器的安裝、維護及保養(yǎng)，以及用戶的培訓及技術支持。